Everyone knows that banks are not charitable institutions and must generate profits for their shareholders. With various accounts for zero and cheap loans, fees are almost always hidden or simply less exposed, which are supposed to compensate banks for the loss or reduction of other revenues.
Let’s follow the strangest and often terribly high bank fees and commissions to which we are exposed, and whose existence we are unfortunately often not fully aware of.
Ignorance costs …
Unfortunately, still few customers devote sufficient time and attention to thoroughly familiarize themselves with all the conditions of their contracts, including in particular the full range of all fees and commissions.
Unfortunately, because ignorance of the costs associated with various banking activities can really cost us a lot. Below is a subjective list of weird and expensive fees and commissions from the customer’s point of view. In terms of loans, they are:
Operating fee for handling a cash loan at Good Finance, included in the monthly installment, not exceeding USD 15. For the customer, this is an additional cost after interest, commission or insurance;
The fee for handling late payment of a loan at E-Money is as much as USD 39. This fee is charged regardless of the amount of the underpayment and the delay;
Fee for the follow-up action taken in the event of past-due debt in Good Credit. no fees in this respect;
Creativity in “looting” the customer knows no bounds …?
Above, we’ve only shown some strange fees charged by banks. However, this example shows that banks almost do not limit themselves in calculating and collecting fees and commissions from clients of all kinds. The rates of bank commissions and fees of almost every banking institution contain such flowers.
How else can you call the account closing fee, which was supposed to be free of charge? Or how to explain the fact that, in addition to criminal interest, i.e. past-due interest, in the event of arrears in repayment, the bank will additionally charge a reminder fee sent, e.g. in the form of an SMS? Another issue – on the one hand, banks want to have customers who handle most of the matters remotely, but at the same time, they do not bother them, charging a fee, e.g. for changing the PIN at an ATM or printing the account balance from an ATM.
However, if the client has already arrived at the branch and we can use this situation to offer him a product or service, the bank charges a fee for payment on its own account …
Unfortunately, banks probably forget that a satisfied customer may or may not recommend this institution to their friends or family, but a dissatisfied customer will almost always tell their relatives about it, and the circle of dissatisfied or open to change may dangerously expand. And it has been known for a long time that it is quality, including after-sales, that mainly affects the perception of a given institution, brand and people working in it.